Hill Guitar Company news
When your Hill Guitar is within 1 year from your purchase date, and you have a problem with your guitar, we ask that you contact the dealer where the instrument was purchased and have them contact us for a return authorization. We will need to hear from the store where you purchased your guitar so we may verify your guitar was purchased from our authorized Hill/New World dealer. Once this is done, you will need to send the guitar for our staff to evaluate. If the problem is deemed our defect, we will contact you with our decision, and repair or replace it at no charge, and return it to you.

If the problem is one of neglect or avoidable damage we will provide an estimate for the repair and expected time it will take.

Strings and French polish finish are not covered under warranty.

We'd like to announce our East Coast French polish repair work will now be performed by Glenn Nichols in Massachusetts. For many years Glenn was our lead finisher in French polish and he brought a world class level of excellence to our instruments' finish. We were sorry to have him leave, but are happy to refer your work to him in the knowledge your finish repairs will be performed to the high standard you would receive here.

Further, we are equally confident to have Glenn manage guitar repairs as well, and any other unique repairs or maintenance on our Hill and New World instruments including factory set up and action adjustments to your satisfaction.

Glenn Nichols
54 North Street
Norfolk MA 02056
Your Hill Guitar is a delicate instrument requiring some attention to its care. The most important issue you should consider for its well-being is your environment. The drier your climate, the more you need to pay attention to your guitar's humidification. Rapid changes in humidity and temperature can damage your guitar causing cracks, warps and disassembly. These kinds of issues are not covered under your warranty, and are not considered defects in construction or materials.

Fighting the Humidity Battle - from PREMIER GUITAR

Oasis Guitar Humidifier

Heat Stress - from Frank Ford

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